HINO EXTENDED VEHICLE WARRANTY AND HINO 2-YEAR PARTS WARRANTY
December 15, 2016
Hino South Africa, already rated very highly in the South Africa truck market in terms of all aspects of customer care – sales, service and parts – has introduced enhancements to two important after-sales offerings namely the Hino Extended Vehicle Warranty and Hino 2-Year Genuine Parts Warranty.
“We are very pleased to be able to introduce these new initiatives as they form part of our ongoing campaign to encourage our customers to keep their Hino trucks genuine,” explained Ernie Trautmann, the Vice President of Hino SA.
What is very important is that Hino SA will issue and administrate its own vehicle extended warranty programme that will offer additional warranty cover on Dyna for 24/36 months, Hino 300 and 500 24/36 months and Hino 700 for 24 months. What this means for the customer is that their Toyota/Hino vehicles can now have warranty cover on Dyna for 4 years and Hino 300, Hino 500 and Hino 700 for up to 5 years. The extended warranty is available in South Africa and Namibia with plans to rollout in Botswana in the near future.
Now that the extended warranty will be a dedicated, in-house Hino SA product, there will be a choice of two options – a basic plan or a superior plan. Both these are very competitive in terms of costs and the new extended warranty also has the benefit of more comprehensive cover on components.
However, what is most important for the customer is that making use of the Hino extended warranty, which can run up to five years, will keep a Hino truck in its original condition as all repair work is to be carried out by a Hino dealer only. This will guarantee the use of Hino Genuine parts. There are many benefits to this, more importantly to the Hino customer is the higher resale value they will find with Hino trucks.
“We see this as an excellent opportunity to strengthen the bond between the dealer and the customer in line with our overall Hino Total Support programme which is bearing fruit in terms of improving our Customer Satisfaction ratings,” added Trautmann.
The improved warranty on Hino genuine parts is another important factor in further improving Customer Satisfaction levels.
For over-the-counter sales, the new parts warranty policy offers cover for 12-months or 20 000kilometres, whichever occurs first. The warranty for parts that are supplied and fitted by a Hino dealer offers cover for 2-years or 200 000kilimotres, whichever occurs first.
The warranty covers both the part and the dealer’s workmanship, giving the customer peace of mind.
However the two-year warranty is only valid if the truck has an up to date full service history for all services and repairs at a Hino dealership.
The warranty excludes lubricants, coolant, electrical components, serviced parts and wear and tear items. The use of non-genuine lubricants and coolant will also render the warranty null and void as will be the case if the genuine Hino part is fitted to a truck that has non-genuine parts.
“All in all we believe we have upped the game in further improving the deal for our customers and contributed to their peace of mind,” said Trautmann. “The customers we have discussed these new programmes with have all been most impressed.”
Benefits for our customers:
Hino Extended Vehicle Warranty
• Additional 3 Years on Dyna – Total of 4 Year Warranty
• Additional 3 Years on Hino 300 & 500 – Total of 5 Year Warranty
• Addition 2 Years on Hino 700 – Total of 5 Year Warranty
• Guaranteed quality parts
• Reduced Cost of Ownership
• Lower Cost Per Kilometre and Operational Costs
• No Hidden Costs
• Reduced Risk on Repair Costs
(Terms and conditions apply)
Hino 2-Year Parts Warranty
• Guaranteed quality parts
• Reduced Cost of Ownership
• Lower Cost Per Kilometre and Operational Costs
• No Hidden Costs
(Terms and conditions apply)
For more information contact a Hino Dealership near you.
